This Refund Policy explains when FUNOM may issue a refund, account credit, or payment correction for VPS, cloud, hosting, domain, SSL, server, and related digital infrastructure services. It forms part of the Terms of Service and applies together with the product description and invoice.
Last updated: July 28, 2026
Table of Contents
- General refund principles
- VPS and Cloud VPS
- Hosting, domains, SSL, and licenses
- Account credit and duplicate payments
- Fraud, chargebacks, and excluded cases
- How to request a refund
1. General Principles
FUNOM evaluates refund requests according to the service type, provisioning status, usage, billing cycle, reason for the request, and costs already committed to an upstream provider. A refund is not automatic merely because a customer no longer wants or has not actively used a service. Customers must review configuration, operating system, location, resources, billing cycle, and product conditions before payment.
If approved, a refund may be returned through an appropriate original payment method, applied as FUNOM account credit, or resolved by another method confirmed by FUNOM. Non-recoverable transaction fees, exchange charges, taxes, setup costs, licenses, domain charges, or upstream-provider fees may be deducted where permitted by law.
2. VPS, Cloud VPS, and VDS
VPS, Cloud VPS, VDS, IP addresses, storage, licenses, and associated compute resources are provisioned on demand and may create immediate non-recoverable cost. FUNOM therefore does not provide refunds after a VPS or related resource has been provisioned, allocated, or delivered, even if the customer has not logged in, has not deployed an application, selected an incompatible operating system, or later changes their mind.
If provisioning has not started, no IP or resource has been allocated, and no non-recoverable provider cost has been incurred, FUNOM may review a refund or account-credit request case by case. If a verified FUNOM fault prevents provisioning of the paid specification, FUNOM will first attempt to correct the issue, reprovision, or offer an equivalent configuration. If a reasonable remedy is unavailable, an appropriate refund or credit may be issued.
3. Hosting Services
A hosting plan is eligible for a money-back period only when that period is expressly shown in the product description, order, or promotion. The request must be submitted within the stated period, and the account must comply with the Terms of Service and Acceptable Use requirements. Setup fees, migrations, consumed add-ons, premium licenses, registered promotional domains, and third-party costs may be excluded or deducted.
Where no money-back commitment is displayed for a specific hosting plan, requests are considered under the general principles of this Policy and any mandatory law. Customers must create and download backups before cancellation. A refund does not include compensation for lost content, revenue, rankings, business opportunities, or the cost of rebuilding a website.
4. Domain Names
Domain registration, renewal, transfer, redemption, and restoration charges are generally non-refundable because registry and registrar transactions are submitted immediately and cannot normally be reversed. Customers are responsible for checking the exact spelling, extension, registration term, registrant details, and eligibility rules before payment.
FUNOM may attempt to cancel or correct a domain transaction only if it has not yet been submitted and the relevant registrar permits the change. A failed domain order that was not completed will be corrected, credited, or refunded after reconciliation. The inability to use a successfully registered domain for a customer's intended project is not itself grounds for a refund.
5. SSL Certificates, Licenses, and Add-ons
SSL certificate refunds are subject to the certificate authority's cancellation policy. If the authority permits cancellation and returns funds, FUNOM will process the recoverable amount after verification. An issued or activated certificate, or one delayed by inaccurate customer validation information, may not be eligible.
Software licenses, backups, dedicated IPs, and other add-ons may be non-refundable after activation or allocation. If an add-on was never activated and no provider charge was incurred, FUNOM may review the request based on the product's terms.
6. Account Credit and Deposits
FUNOM account credit is an internal payment balance for purchasing FUNOM services. It is not cash, a bank account, or a transferable financial instrument. Amounts intentionally added to account credit are generally not redeemable for cash, except where required by law, where a duplicate payment occurred, or where FUNOM approves another outcome after reviewing ownership, fraud risk, and non-recoverable costs.
7. Duplicate and Incorrect Payments
If the same invoice is paid more than once, FUNOM will reconcile the transactions and, where practical, offer either a refund through an appropriate method or account credit. The customer must provide the invoice number, transaction references, dates, amounts, and any reasonably required proof of payment. Bank and gateway processing times are outside FUNOM's control.
If a customer transfers an incorrect amount or uses an incorrect payment reference, FUNOM will make reasonable efforts to identify the transaction. Additional verification may be required, and external fees or unrecoverable differences may be deducted where lawful.
8. Fraudulent or Unauthorized Transactions
FUNOM may reject, hold, reverse, or cancel transactions that appear fraudulent, unauthorized, sanctioned, deceptive, or connected to false account information. We may suspend or terminate associated services and require identity or payment-ownership verification. A person using a payment method without permission is not entitled to receive service or a refund to a different destination.
9. Chargebacks and Payment Disputes
Customers should contact FUNOM before opening a chargeback or payment dispute so that the transaction can be investigated. An unjustified or abusive chargeback may result in immediate account suspension, termination of all services, recovery of dispute fees and unpaid balances, and refusal of future service. Filing a chargeback does not preserve data on an expired or suspended server.
This section does not prevent a customer from exercising a lawful payment-dispute right. FUNOM will provide accurate transaction, login, order, provisioning, and communication records to the payment provider when responding to a dispute.
10. Non-Refundable Circumstances
Unless mandatory law requires otherwise, no refund is available where a service has been provisioned or consumed; the customer changes their mind; the customer selected the wrong specification; the customer failed to cancel before renewal; a domain or license transaction is irreversible; the account violated the Terms of Service; or the service was suspended or terminated for spam, attacks, malware, fraud, unlawful activity, abuse, non-payment, or another Acceptable Use violation.
Service interruptions caused by customer configuration, unsupported software, compromised credentials, third-party applications, public Internet conditions, or failure to maintain backups are not grounds for a refund. Any service credit offered under a separate service-level agreement is governed by that agreement and is not automatically a cash refund.
11. How to Request a Refund
Submit a billing ticket from the customer account associated with the order. Include the invoice number, service, transaction reference, reason for the request, and preferred resolution. Do not send full card details, passwords, private keys, one-time passwords, or banking login credentials. FUNOM may request identity or payment-ownership verification before processing the request.
Requests should be submitted promptly. Review time depends on service status, upstream-provider confirmation, payment reconciliation, and fraud checks. Approval is confirmed only through an official FUNOM ticket or transaction notice; an initial acknowledgment does not guarantee a refund.
12. Processing Time and Contact
Approved refunds are initiated by FUNOM after verification, but banks, card networks, gateways, and payment providers determine when funds appear in the customer's account. Currency conversion and intermediary fees may cause the received amount to differ from the original amount.
Questions about this Policy or a specific payment should be submitted through the official FUNOM contact page or an authenticated billing ticket. This Policy does not limit consumer rights that cannot legally be excluded.
Business Information
Business Name: FUNOM
Business Type: Individual / Sole Proprietor
Owner: Nguyen Nam Khanh
Country: Vietnam
Support: [email protected]